ADMIN: Audit Trail Options

Awesome Support can allow agents to edit tickets and replies and maintain an audit trail of those edits.  Additionally, agents can be allowed to delete replies and, of course, an audit trail maintained for the deletions. To configure audit trail options, go to TICKETS->SETTINGS->PERMISSIONS and scroll down to the EDITING HISTORY section.  You can turn on/off related… Continue reading ADMIN: Audit Trail Options

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