Straight out of the box, Awesome Support does NOT allow admins or agents to delete attachments from tickets. However, this option can be turned on.  To turn this option on for agents or end users: Go to the TICKETS->SETTINGS->FILE UPLOAD tab Scroll down to the PERMISSIONS section Turn on the appropriate checkboxes Scroll down and click the SAVE CHANGES button… Continue reading ADMIN: Deleting Attachments (Manual and Automatic)