ADMIN: Multiple Agents Per Ticket

Generally speaking, Awesome Support only allows you to assign a ticket to one agent at a time.  A ticket can be transferred to another agent but it is, by default, a single agent per ticket. Starting in version 3.6. support for up to two additional agents is provided.  They are called the Secondary Agent and Tertiary Agent.  To… Continue reading ADMIN: Multiple Agents Per Ticket

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