Before you can reply, update, close or perform other actions on a ticket, you must first find it and open it. Log in to ‘wp-admin’ – the URL is usually https://www.yourdomain.com/wp-admin. Click on the TICKETS->All Tickets option (TICKETS is the main menu option in the WordPress Admin menu located on the left side of the dashboard) –… Continue reading Agent Functions: Navigate To A Ticket (View Ticket)