All agents view and respond to tickets on WordPress’s admin (‘wp-admin’). To access the Tickets console: Log in to ‘wp-admin’ – the URL is usually https://www.yourdomain.com/wp-admin Click on the TICKETS->All Tickets option (TICKETS is the main menu option in the WordPress Admin menu located on the left side of the dashboard) Your tickets list should look similar… Continue reading Agent Functions: View All Tickets