Awesome support includes the ability to send email alerts to agents and customers. The following email alerts are available as part of the free core plugin: Submission Confirmation: Sent to the client/customer when they submit a new ticket New Assignment: Sent to the agent that is assigned to the new ticket (or when the ticket is first transferred… Continue reading ADMIN: Configure Email Alerts
Category: AWESOME SUPPORT CORE
ADMIN: Configure Departments
Awesome Support allows you to create a list of departments and show those departments to the user while creating a ticket. The user can then select the department to which the ticket should be directed. Turn On Support For Multiple Departments Go to the TICKETS->SETTINGS->FIELD tab Click on the checkbox next to the ENABLE DEPARTMENTS MANAGEMENT option. Scroll… Continue reading ADMIN: Configure Departments
ADMIN: WooCommerce Integration (Basic)
Straight out of the box the free core version of Awesome Support can place a couple of links in your end users WooCommerce dashboard that will take them to the ticket pages: To turn this option on, go to the TICKETS->SETTINGS-INTEGRATIONS tab. There you can turn this option on as well as set the labels for… Continue reading ADMIN: WooCommerce Integration (Basic)
ADMIN: WooCommerce Integration (Basic)
ADMIN: WooCommerce Integration (Basic) Straight out of the box the free core version of Awesome Support can place a couple of links in your end users WooCommerce dashboard that will take them to the ticket pages: To turn this option on, go to the TICKETS->SETTINGS-INTEGRATIONS tab. There you can turn this option on as well… Continue reading ADMIN: WooCommerce Integration (Basic)
ADMIN: Synchronize Products With WooCommerce And Easy Digital Downloads
If you run WooCommerce or Easy Digital Downloads on your site you can choose to synchronize the Awesome Support products list with your WC or EDD installation. To get started, simply go to the TICKETS->SETTINGS->GENERAL tab and check the box labeled Synchronize Edd Products or Synchronize WooCommerce Products. Don’t forget to scroll down and click the SAVE CHANGES button at… Continue reading ADMIN: Synchronize Products With WooCommerce And Easy Digital Downloads
ADMIN: Configure Products
Awesome Support has the ability to support multiple products. However, to keep things simple and ensure that the plugin is ready to be used immediately after installation, the default options are set so that the user is not asked for a product when they fill out a ticket. But you can turn on support for multiple… Continue reading ADMIN: Configure Products
ADMIN: Overview
When Awesome Support is installed, it is ready to go right out of the box. However, there are numerous options you can use to fine-tune its behavior. Almost all of these options are located in the TICKETS->SETTINGS screen. Some of the many options you can configure include the following: Enable or disable products Enable or disable… Continue reading ADMIN: Overview