Basic Admin: Add An Agent

To add an agent to Awesome Support, all you have to do is add a regular use and grant them the Support Agent Role. Go to USERS->ADD User Fill in the requested user information In the Role field select Support Agent from the drop-down Click the Add New User button. Go to the USERS list again. Navigate to the new user you created and… Continue reading Basic Admin: Add An Agent

ADMIN: Multi-Vendor Marketplaces

Multi-vendor marketplaces require special considerations – you can read this article that walks you through the various operational settings you will need to effectively use Awesome Support in a multi-vendor marketplace: Multi-vendor Marketplaces Setup Guide  Note that this guide include references to premium add-on products that will be needed if you want a safe and… Continue reading ADMIN: Multi-Vendor Marketplaces

ADMIN: Multiple Ticket Forms

Awesome Support has one primary form that users can use to submit tickets.  To create multiple forms (including multi-page and conditional forms) you can use the Gravity Forms plugin along with our Gravity Forms bridge. However, in many cases you can simulate multiple forms by pre-populating the form fields with data passed in via URL QUERYVARs. Ok, yes,… Continue reading ADMIN: Multiple Ticket Forms

ADMIN: Multiple Ticket Forms

Awesome Support has one primary form that users can use to submit tickets.  To create multiple forms (including multi-page and conditional forms) you can use the Gravity Forms plugin along with our Gravity Forms bridge. However, in many cases you can simulate multiple forms by pre-populating the form fields with data passed in via URL QUERYVARs. Ok, yes,… Continue reading ADMIN: Multiple Ticket Forms

ADMIN: WP-CONFIG Options

Here are the options that can be added to wp-config to control the behavior of Awesome Support: WPAS_SLUG By default, all tickets will be accessed through a URL of the type domain.com/ticket/my-ticket-title. If you wish to change the slug ticket to something else, let’s say help, so that your URLs look like domain.com/help/my-ticket-title, you need… Continue reading ADMIN: WP-CONFIG Options

ADMIN: Roles And Capabilities In Add-ons

Some add-ons create additional capabilities to help secure the new functions provided by the add-ons. Service Level Agreements ticket_sla_admin ticket_edit_due_date Power Pack create_ticket_support_note edit_ticket_with_full_editor add_tickets_to_hotlist Company Profiles (Shared Tickets) ticket_company_profile_self_add (Not automatically created) ticket_manage_company_profiles

ADMIN: Roles And Capabilities

When Awesome Support is installed there are FOUR new ROLES that are added to your WordPress site along with a slew of new WordPress Capabilities.  These four roles are: Support Supervisor – has the same rights as your editors plus all rights for Awesome Support.  Its internal role name is wpas_manager. Support Manager – has the same rights as your subscribers plus all rights for… Continue reading ADMIN: Roles And Capabilities

Smart Chat
Smart Replies add-on Chat X