Almost all installations of Awesome Support will likely have users that registered before the GDPR and other similar privacy regulations became a requirement. You can use the options under the TICKETS->TOOLS->SETTINGS tab to update opt-in or opt-out items for all your users in bulk. Please note that using these items will overwrite existing data so… Continue reading Privacy: Handling Existing Users
Chapter: GDPR And Privacy
Privacy: End User Experience and Options
If the admin enables the PRIVACY button for users under TICKETS->SETTINGS->PRIVACY, then users can manage many of their own privacy related activities directly in the tickets dashboard. All privacy related options will be under the new PRIVACY button. When the user clicks the button they can see a screen that contains up to three tabs:… Continue reading Privacy: End User Experience and Options
Privacy: Erase Personal Data (Admin)
Users can send a pre-configured ticket into the ticket system in order to request that personal data be erased. The admin can enable this option for the end user under the TICKETS->SETTINGS->PRIVACY tab. In addition, the admin can configure the defaults for the ticket that the user will submit when they use this option: WordPress… Continue reading Privacy: Erase Personal Data (Admin)
Privacy: Export Personal Data (Admin)
Administrators can export data for a user directly from the WordPress user profile. The Awesome Support data is exported in a .zip file and includes ticket attachments (for attachments that are stored locally on the WordPress server.) The admin just has to click the EXPORT DATA button to generate the .zip file. When the file… Continue reading Privacy: Export Personal Data (Admin)
Privacy: Configure Registration Field Descriptions
When collecting information during registration, the GDPR and other similar privacy regulations encourages providers to let users know what the data would the used for at the time it is collected. In order to provide such descriptions for the fields we collect, there are options in TICKETS->SETTINGS->REGISTRATION tab that allow the admin to set such… Continue reading Privacy: Configure Registration Field Descriptions
Privacy: Configure Registration Opt-in/Opt-Out
Awesome Support allows user registrations and, therefore, has many options to allow users to grant consent for certain tasks on registration. Additionally, it has options to control providing users with user-friendly descriptions of data at the time consent is needed (usually during the registration process) Terms Of Service Admins can configure whether a terms of… Continue reading Privacy: Configure Registration Opt-in/Opt-Out