Product Documentation

Adding Conditional Logic

Conditional Logic allows you to configure your Ticket Submission form to show/hide fields,  or even the submit button based on user selections. This allows you to make the looks more compact than it really is, and also provide a better user experience for your WordPress users.

Demo video

Still confused? Have a look at our video (Ad blockers or privacy mode in browsers can prevent the video from displaying):

Please bear in mind that Conditional Logic is not built-in (there’s no GUI to create conditional logic). To manually customize the Ticket Submission form, you need to have some basic PHP & jQuery knowledge.

The code

Please check out the code below or download the example plugin. This example demonstrates how to do conditional logic with Select dropdown, Checkbox and Radio.

See Also

Smart Chat
Smart Replies add-on Chat X