Product Documentation

ADMIN: Configure Status Colors

Awesome Support ships with three default statuses – NEW, IN PROGRESS and HOLD.  Additionally there are two ticket “states” – OPEN and CLOSE.  Finally there are conditions such as “OLD”.

Each of these status/states/conditions can be assigned a different color.

To do this – go to the TICKETS->SETTINGS->STYLE tab and scroll down to the COLORS section.

Tip: You can get additional statuses with the premium Custom Status and Label add-on.

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