When Awesome Support is installed, it is ready to go right out of the box.  However, there are numerous options you can use to fine-tune its behavior.  Almost all of these options are located in the TICKETS->SETTINGS screen.

Some of the many options you can configure include the following:

• Enable or disable products
• Enable or disable departments
• Enable or disable the priority field
• Enable or disable the channel field
• Enable or disable time tracking
• Configure the colors used for various statuses
• Configure the terms and conditions text
• Configure privacy options
• The number and type of file uploads allowed on each ticket
• Whether or not agents and admin can see just their own tickets or all tickets
• The slug used in the URL for each ticket
• Enter or remove licenses
• Control the default assignee (agent), the order in which replies appear, the number of replies per page for each ticket and more.

Additionally, with third party tools you can tighten or loosen your security by assigning WordPress Capabilities to various roles.

Almost all premium add-ons will also include their configuration options in TICKETS->SETTINGS, adding their own tabs to the screen as necessary.

Here is an example screen with no add-ons enabled:

And here is an example of the screen with many add-ons enabled: