Some add-ons create additional capabilities to help secure the new functions provided by the add-ons.

Service Level Agreements

• ticket_sla_admin
• ticket_edit_due_date

Power Pack

• create_ticket_support_note
• edit_ticket_with_full_editor
• add_tickets_to_hotlist

Company Profiles (Shared Tickets)

• ticket_company_profile_self_add (Not automatically created)
• ticket_manage_company_profiles