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Product Documentation
1. AWESOME SUPPORT CORE
Admin Guide
ADMIN: Overview
ADMIN: User Registration Options
ADMIN: Roles And Capabilities In Add-ons
ADMIN: Configure Products
ADMIN: Synchronize Products With WooCommerce And Easy Digital Downloads
ADMIN: Multi-Vendor Marketplaces
ADMIN: WooCommerce Integration (Basic)
ADMIN: WooCommerce Integration (Basic)
ADMIN: Email Template Sets
ADMIN: Configure Departments
ADMIN: Configure Status Colors
ADMIN: Short Codes And Pages
ADMIN: Configure Email Alerts
ADMIN: Configure Priorities
ADMIN: Configure Channels
ADMIN: Multiple Agents Per Ticket
ADMIN: Basic Time Tracking
ADMIN: Misc Display Options For Agents and Admins
ADMIN: Misc Display Options For Customers (Front-end Users)
ADMIN: Misc Display Permissions
ADMIN: Misc Display Options (Advanced)
ADMIN: File Upload Options
ADMIN: Audit Trail Options
ADMIN: Deleting Attachments (Manual and Automatic)
ADMIN: Handling Existing Users After Installation
ADMIN: Advanced System Options
ADMIN: Roles And Capabilities
ADMIN: WP-CONFIG Options
Privacy: End User Experience and Options
ADMIN: Multiple Ticket Forms
ADMIN: Multiple Ticket Forms
Basic Admin: Add An Agent
Basic Admin: Turn Off Ticket Assignment To An Agent
Customer Tips
Move Awesome Support To Subdomain
WOffice and NADI
Attachments: Server Configuration Changes Necessary For Large File Uploads
Customization
Custom Fields
Templating
How to disable agent auto-assignment?
Ticket Details Page Template
Translations
Hooks and Filters
Adding Conditional Logic
GDPR And Privacy
Privacy: Configure Registration Opt-in/Opt-Out
Privacy: Configure Registration Field Descriptions
Privacy: Export Personal Data (Admin)
Privacy: Erase Personal Data (Admin)
Privacy: End User Experience and Options
Privacy: Handling Existing Users
Language and Translations
Translations
Links To Existing PO Files
WPML and POLYLANG
Using POEDITOR.COM For Translations
Polylang
Polylang: Introduction
Polylang: Prepare Plugin Translation Strings
Polylang: Installation and Configuration
Polylang: Translating The Administration Panel Items
Polylang: Setup Awesome Support
Polylang: Translating Awesome Support Taxonomies
Polylang: Translate Awesome Support Pages
Polylang: Translate Awesome Support Page Contents
Tips and Tricks
How To Create A Ticket On Behalf Of The Client?
Troubleshooting
How To Create A Ticket On Behalf Of The Client?
What to do when a plugin’s page is 404 “Not Found”?
User Roles
How to remove the plugin’s data after uninstall?
How to fix “You do not have the capacity to open a new ticket”
Getting the System Status Report
E-Mail Notifications
User Guide
What’s New In Awesome Support
Installation
Agent Functions: Manage The Ticket List
Post Installation – What You Need To Know (Quick Start)
Post Installation – Enter Your First Ticket (As A Customer)
Post Installation: Adjust Security
Basic Admin: Add An Agent
Basic Admin: Turn Off Ticket Assignment To An Agent
Agent Functions: View All Tickets
Agent Functions: Navigate To A Ticket (View Ticket)
Agent Functions: Reply To A Ticket
Agent Functions: Close A Ticket
Agent Functions: Explore The Ticket Interface
Agent Functions: Add An Internal Note (Premium)
Agent Functions: Track Time Spent On A Ticket (Basic)
WPML
WPML: Introduction
WPML: Quick Installation Guide
WPML: Setting Localization Options
WPML: Translating Awesome Support Pages
WPML: Translating Awesome Support Taxonomies
WPML: Set Up Awesome Support For WPML
WPML: Set Up The Language Switchers
WPML: Set Languages For Awesome Support Pages
WPML: Find All Strings For Awesome Support
WPML: Translate Administration Panel Items
»
»
Agent Functions: Manage The Ticket List
Agent Functions: Manage The Ticket List
The video covers:
Filtering and sorting the ticket list
View closed tickets
Filter tickets by department, priority, status and custom fields
Filter tickets using more than one criteria
View tickets that are waiting for a reply from an agent
Sorting the ticket list
Using custom views (if the Power-pack add-on is installed)
Creating custom views (if the Power-pack add-on is installed)
See Also
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