Product Documentation

Agent Functions: Manage The Ticket List

The video covers:

  • Filtering and sorting the ticket list
    • View closed tickets
    • Filter tickets by department, priority, status and custom fields
    • Filter tickets using more than one criteria
    • View tickets that are waiting for a reply from an agent
  • Sorting the ticket list
  • Using custom views (if the Power-pack add-on is installed)
  • Creating custom views (if the Power-pack add-on is installed)

See Also

Smart Chat
Smart Replies add-on Chat X