Product Documentation

Privacy: Handling Existing Users

Almost all installations of Awesome Support will likely have users that registered before the GDPR and other similar privacy regulations became a requirement.  You can use the options under the TICKETS->TOOLS->SETTINGS tab to update opt-in or opt-out items for all your users in bulk.

Please note that using these items will overwrite existing data so you should only use it once – before you start registering new users through the Awesome Support registration screen.

See Also

Smart Chat
Smart Replies add-on Chat X