Roles and Capabilities Table

This table outlines the Awesome Support custom WordPress capabilities attached to each of the four Awesome Support custom roles in a new installation of Awesome Support.

Tip: You might not be able to view this table unless you are logged into your account. We’re working on fixing this issue (weird CSS stuff). In the meanwhile, if you are logged out of your account or you do not have an account you can see a mini version of this table here.

Capabilities

view_ticket
view_private_ticket
edit_ticket
edit_other_ticket
delete_ticket
delete_private_ticket
delete_reply
delete_private_ticket
delete_other_ticket
assign_ticket
close_ticket
reply_ticket
settings_tickets
ticket_taxonomy
create_ticket
attach_files
view_all_tickets
view_unassigned_tickets
manage_licenses_for_awesome_support
administer_awesome_support
ticket_manage_tags
ticket_edit_tags
ticket_delete_tags
ticket_manage_products
ticket_edit_products
ticket_delete_products
ticket_manage_departments
ticket_edit_departments
ticket_delete_departments
ticket_manage_priorities
ticket_edit_priorities
ticket_delete_priorities
ticket_manage_channels
ticket_edit_channels
ticket_delete_channels
assign_ticket_creator (5.0)
ticket_manage_privacy (5.2)
ticket_manage_ticket_type (5.9)
ticket_edit_ticket_type (5.9)
ticket_delete_ticket_type (5.9)
ticket_manage_ticket_templates (5.9)

Support Supervisor

Support Manager

Support Agent

–

Support User

–

Note: This table applies to Awesome Support Core Version 4.0 and later.