Product Documentation

User Roles

The plugin comes with 4 user roles: Support Supervisor, Support Manager, Support Agent and Support User. Here are the differences between those roles.

Administrators have full capabilities for the plugin.

Mobile Users: Please set your device to landscape orientation to see the full table shown below.

Capability Support Supervisor Support Manager Support Agent Support User
Base WordPress Role
Editor Subscriber Author Subscriber
Awesome Support Capabilities
Create Ticket
Assign Ticket
Reply Ticket
Attach File(s)
Close Ticket
View Ticket
View Private Ticket
Edit Ticket
Edit Other Ticket
Edit Private Ticket
Delete Ticket
Delete Reply
Delete Private Ticket
Delete Other Ticket
Settings
Ticket Taxonomy
Capability Support Supervisor Support Manager Support Agent Support User

See Also

Smart Chat
Smart Replies add-on Chat X