The plugin comes with 4 user roles: Support Supervisor, Support Manager, Support Agent and Support User. Here are the differences between those roles.
Mobile Users: Please set your device to landscape orientation to see the full table shown below.
| Capability | Support Supervisor | Support Manager | Support Agent | Support User |
| Base WordPress Role | ||||
| Editor | Subscriber | Author | Subscriber | |
| Awesome Support Capabilities | ||||
| Create Ticket | ✓ | ✓ | ✓ | ✓ |
| Assign Ticket | ✓ | ✓ | ✓ | ✗ |
| Reply Ticket | ✓ | ✓ | ✓ | ✓ |
| Attach File(s) | ✓ | ✓ | ✓ | ✓ |
| Close Ticket | ✓ | ✓ | ✓ | ✓ |
| View Ticket | ✓ | ✓ | ✓ | ✓ |
| View Private Ticket | ✓ | ✓ | ✓ | ✗ |
| Edit Ticket | ✓ | ✓ | ✓ | ✗ |
| Edit Other Ticket | ✓ | ✓ | ✓ | ✗ |
| Edit Private Ticket | ✓ | ✓ | ✓ | ✗ |
| Delete Ticket | ✓ | ✓ | ✗ | ✗ |
| Delete Reply | ✓ | ✓ | ✓ | ✗ |
| Delete Private Ticket | ✓ | ✓ | ✗ | ✗ |
| Delete Other Ticket | ✓ | ✓ | ✗ | ✗ |
| Settings | ✓ | ✓ | ✗ | ✗ |
| Ticket Taxonomy | ✓ | ✓ | ✗ | ✗ |
| Capability | Support Supervisor | Support Manager | Support Agent | Support User |
See Also