The plugin comes with 4 user roles: Support Supervisor, Support Manager, Support Agent and Support User. Here are the differences between those roles.
Mobile Users: Please set your device to landscape orientation to see the full table shown below.
Capability | Support Supervisor | Support Manager | Support Agent | Support User |
Base WordPress Role | ||||
Editor | Subscriber | Author | Subscriber | |
Awesome Support Capabilities | ||||
Create Ticket | ✓ | ✓ | ✓ | ✓ |
Assign Ticket | ✓ | ✓ | ✓ | ✗ |
Reply Ticket | ✓ | ✓ | ✓ | ✓ |
Attach File(s) | ✓ | ✓ | ✓ | ✓ |
Close Ticket | ✓ | ✓ | ✓ | ✓ |
View Ticket | ✓ | ✓ | ✓ | ✓ |
View Private Ticket | ✓ | ✓ | ✓ | ✗ |
Edit Ticket | ✓ | ✓ | ✓ | ✗ |
Edit Other Ticket | ✓ | ✓ | ✓ | ✗ |
Edit Private Ticket | ✓ | ✓ | ✓ | ✗ |
Delete Ticket | ✓ | ✓ | ✗ | ✗ |
Delete Reply | ✓ | ✓ | ✓ | ✗ |
Delete Private Ticket | ✓ | ✓ | ✗ | ✗ |
Delete Other Ticket | ✓ | ✓ | ✗ | ✗ |
Settings | ✓ | ✓ | ✗ | ✗ |
Ticket Taxonomy | ✓ | ✓ | ✗ | ✗ |
Capability | Support Supervisor | Support Manager | Support Agent | Support User |
See Also