Here is an example of how you can add some text before the subject line of the ticket form.  You can add this code to your theme’s FUNCTIONS.php file or to a custom plugin – a plugin is better since you wouldn’t lose changes when you switch themes. add_action( ‘wpas_submission_form_inside_before_subject’, ‘inside_before_test’); function inside_before_test() { echo… Continue reading How To Add Content BEFORE the Subject Line

Here is an example of how you can add some text before the submit of the ticket form.  You can add this code to your theme’s FUNCTIONS.php file or to a custom plugin – a plugin is better since you wouldn’t lose changes when you switch themes. add_action( ‘wpas_submission_form_inside_before_submit’, ‘inside_before_test’); function inside_before_test() { echo ‘This is… Continue reading How To Add Content Before The Submit Button

Awesome Support implements a lot of its data using its own custom fields functionality.  As such you can use many of the built in custom fields functions, actions and filters to control how these fields behave.  Examples of fields that are implemented this way include Product and Department. Additionally, in version 3.6 and later, fields… Continue reading How To Change The Label Of A Core Custom Field

You can change most attributes of a custom field with a filter – but not all attributes.  For example, you cannot change the title of a custom field shown on the screen without using additional filters. But, most other custom field attributes can be changed.  Below is an example of how to change the description… Continue reading How To Change The Description Of A Core Custom Field