In order to improve security, Google recently added an option that blocks what they consider “less secure connections”. By less secure connection, Google means that a third-party software trying to login using your username and password is more vulnerable than one using the more complex OAuth identification process. The e-mail piping addon uses this method to… Continue reading E-Mail Piping Won’t Work With Gmail

This is most likely a permalinks issue. What you need to do is log into your WordPress admin, go to Settings > Permalinks and hit the Save button. You don’t actually need to change anything, just hitting Save will refresh your permalinks structure, including the new ticket post type.

If you want to delete the plugin and all of its data, you need to go to the Advanced tab in the plugin settings and check the Delete Data option. Only then the data will be removed from the database during the uninstall process.

Normally, when a user registers through the plugin, he is given the role Support User. This role has special capabilities. If your users get the error message “You do not have the capacity to open a new ticket”, it means that they don’t have the special capabilities. Here you have two choices: Change all your users’ role to Support… Continue reading Users get “You do not have the capacity to open a new ticket”

Awesome Support is available in a variety of languages. If one of these languages does not work, then please make sure that: Your plugin is up-to-date The language files exist The language files are correctly named, for example: awesome-support-fr_FR.mo You can find links to the translation projects on POEDITOR.COM here: Translation Projects on POEDITOR.COM And, you can find out how to… Continue reading Translation does not work

Make sure that the page has the shortcode Log in Password  Remember Me Log inForgot password? Built with Awesome Support, the most versatile WordPress Support Plugin Go to the plugin’s Settings. Locate the section called “Plugin Pages” Make sure that your page is selected under “Ticket List”

If you’re having issues setting up Gmail with our Email Piping addon, then read this. If you get an email from Google about “Sign-in attempt prevented”, don’t worry; All you have to do is to login to your Google Account here: https://myaccount.google.com/security?pli=1 Then you turn ON the setting called “Allow less secure apps“ You will then get… Continue reading Gmail: Sign-in attempt prevented

If the plugin’s pages (login/register, ticket submit, ticket list) looks unstyled, there’s a simple solution: Go the plugin’s Settings → Style Click the “Save” button That’s it! Now you can refresh for instance the login/register page, and you’ll see that the forms now looks good 🙂

Sometimes you get 404 errors on things like FAQs or Satisfaction Surveys.  There is a native WP bug.  To fix it just  go to the WordPress Settings->Permalinks page and click the “Save Changes” button in order to make some custom post types work.  You should do this twice before trying to view them again.

Symptom Attempting to create a new Gravity Form does not show the standard popup box.  And, there is a wpcolorpicker errror in your browser’s Javascript console. Solution Go to FORMS->SETTINGS (in Gravity Forms) and make sure that the No-Conflict mode is set to OFF.  Ironically, setting this to ON causes a conflict.