When Awesome Support is installed on the Avada Theme, you sometimes see strange behavior with drop-downs that require searches – eg: the SUPPORT agent drop-down.  This is usually because Avada and Awesome Support are using different versions of the same library (a library named SELECT2).

A possible resolution is to enable the full version of SELECT2 on Awesome Support:

• Go to the TICKETS->SETTINGS->ADVANCED tab
• Scroll down to the COMPATIBILITY section
• Select the FULL or FULL – MINIMIZED option.
• Click the SAVE button at the bottom of the screen.

In order for this change to activate properly you must clear caches:

• Clear your WordPress cache (eg: if you’re using WP ROCKET or a similar caching plugin)
• Clear your CDN cache because javascript files are usually cached on there
• Clear your browser cache for the same reason
• Your WordPress host might have a built-in cache as well that need to be cleared