Yes, you can submit a ticket without logging into the support system using our guest tickets add-on.  With this add-on new users can submit a ticket without creating an account.  Existing users will be required to log in. Alternatively, you can use our EMAIL SUPPORT add-on to allow users to simply email you a ticket.  You can read more… Continue reading Submit ticket without login

Awesome Support does work out of the box with WordPress Multisite, but you have to manually activate the plugin for each site.

If you just installed Awesome Support on a WordPress site that already has registered users, those users don’t need to create a new account. However, there are a few things to adjust in order to give them the capabilities to open tickets. Typically, an existing user trying to submit a ticket will get an error… Continue reading Can Existing Users Submit Tickets?

No it’s not a one time payment. All bundles and add-ons need to be renewed every year if you want to keep the plugins updated (compatibility and security fixes).  While you can choose to not renew, without a paid up license you will no longer receive enhancements, security and compatibility updates. Renewal is 10% cheaper 🙂

The short answer to this question is: it depends on what you’re trying to accomplish.  There have been reports with edge cases where WPML isn’t working perfectly.  Some of the issues you might encounter include: Many of the configuration screens we use only support a single language.  For example, there is only one data entry box… Continue reading Is it compatible with WPML?