How to Limit the Number of Concurrently Open Tickets

If you wish to limit the number of tickets a user can have opened at the same time, you can hook into the submission process using the wpas_before_submit_new_ticket_checks filter.

Example

<?php

add_filter( ‘wpas_before_submit_new_ticket_checks’, ‘wpas_limit_concurrently_open_tickets’ );

/**

 * Limit the Number of Concurrent Open Tickets

 * 

 * @param bool|WP_Error $go Submission status

 *

 * @return bool|WP_Error

 */

function wpas_limit_concurrently_open_tickets( $go ) {

var_dump( $go );

$user_id = get_current_user_id();

$open_tickets = wpas_get_user_tickets( $user_id, ‘open’ );

$limit = 1; // Set the maximum number of open ticket a user can have at any given time

$count = count( $open_tickets );

if ( $count >= $limit ) {

// Make sure $go is not already errored

if ( ! is_wp_error( $go ) ) {

$go = new WP_Error();

}

// Add a custom error message

$go->add( ‘too_many_open_tickets’, sprintf( ‘You can not have more than %1$d tickets open at the same time (you currently have %2$d open tickets). Please close your tickets before opening a new one.’, $limit, $count ) );

}

return $go;

}

view raw limit-concurrent-tickets.php hosted with ❤ by GitHub

Don’t want to write your own code? Then get our Powerpack/Productivity extension which provides a nice, friendly user interface for this feature.

	<?php
	add_filter( ‘wpas_before_submit_new_ticket_checks’, ‘wpas_limit_concurrently_open_tickets’ );
	/**
	* Limit the Number of Concurrent Open Tickets
	*
	* @param bool\|WP_Error $go Submission status
	*
	* @return bool\|WP_Error
	*/
	function wpas_limit_concurrently_open_tickets( $go ) {

	var_dump( $go );

	$user_id = get_current_user_id();
	$open_tickets = wpas_get_user_tickets( $user_id, ‘open’ );
	$limit = 1; // Set the maximum number of open ticket a user can have at any given time
	$count = count( $open_tickets );

	if ( $count >= $limit ) {

	// Make sure $go is not already errored
	if ( ! is_wp_error( $go ) ) {
	$go = new WP_Error();
	}

	// Add a custom error message
	$go->add( ‘too_many_open_tickets’, sprintf( ‘You can not have more than %1$d tickets open at the same time (you currently have %2$d open tickets). Please close your tickets before opening a new one.’, $limit, $count ) );

	}

	return $go;

	}