You have two options for installing Awesome Support.
The easiest way to install Awesome Support is from WordPresss.org. Follow these steps:
You can download the plugin file directly – either from WordPress.org or from www.getawesomesupport.com. If you have the file, you can upload it to your WordPress installation as follow:
Once the plugin has been installed and activated, there will be an option at the top of the plugins screen to get you started with a configuration wizard. Click the blue CLICK HERE button to get started.
When you click that button you will be immediately presented with a configuration “wizard” screen. Follow the instructions on the screen to configure your menus, products, departments and more:
Time Saving Tip: Make sure you have at least one menu already configured in your WordPress APPEARANCE->MENUS screen. Otherwise you will have to exit the wizard to create a menu and then start the wizard all over again.
If you get a “directory already exists” error message, you will need to use FTP to upload the updated plugin to the folder that already exists. Check with your hosting provider for instructions on how to use FTP to upload files. Please make sure you “unzip” the plugin files before uploading them via FTP. Alternatively, you can go to the PLUGINS screen and delete the existing plugin before starting the upload process all over again as described above.
The video below will show you some of the installation process. Unfortunately its based on an earlier version of Awesome Support that did not have the initial configuration wizard. However, it does cover some post installation steps that might be useful such as adding an agent.